Customer Support

Markhub for support teams

Turn customer conversations into answers, tickets, and follow-up actions.

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Convert messages to tickets with one click

Hover over any message to create a task ticket instantly. Keep all conversation context and photo attachments intact, with full status tracking.

What changes

Before

  • Enquiries scatter across email and several channels.
  • The same question gets answered again and again.
  • After handing something to product, you have to chase it.
  • Customer feedback never turns into an actual improvement.

With Markhub

  • Website enquiries land in the hub you nominate.
  • An AI agent answers the common questions first.
  • Customer requests become to-dos with owners and dates.
  • Flow shows what keeps coming back.

How the day flows

  1. 01

    Enquiry

  2. 02

    AI first reply

  3. 03

    Agent takes over

  4. 04

    To-do created

  5. 05

    Product handles it

  6. 06

    Customer answered

  7. 07

    Recorded in Flow

See it in action

Staff

Hang up, and the to-dos are already there

Calls are transcribed and turned into to-dos in your hub. No more taking notes on the phone.

Unified task management across all stores

All store tasks consolidate into a single board (Not Started, In Progress, Pending, Done). Drag and drop to update status and track complete audit histories.

Turn any message into an actionable task

AI automatically extracts to-dos, assignees, and inventory updates from a single message. No manual entry required.

Consolidate all store tools into one hub

Bring your messaging, POS data, and spreadsheets together. AI synthesizes your operations into a single source of truth.

In detail

Answering the customer, handing work to product and following up all run as one conversation and one flow of work.

In Markhub

Enquiries arrive through the website chat widget, straight into the hub you nominate. An AI agent answers the common questions first, and a person takes over in the same conversation when needed.

① Choose the hub enquiries are stored in, and create the widget.
Creating a customer chat widget and choosing the hub enquiries land in

When a fix or a follow-up is needed, the conversation becomes a to-do. With an owner and a date on it, the work carries the customer’s own words along, so nothing gets re-explained.

② Attach an agent and it handles the first reply from the notes linked to it.
The AI agent and greeting configured on a widget

How an enquiry is handled

It arrives

A customer writes in through the website widget, and the AI agent answers the common questions first.

An agent takes over

Anything needing a closer look is picked up by a teammate in the same conversation.

Handing it to product

If a fix or a bug is involved, the conversation becomes a to-do. An owner and a date make the progress visible to everyone.

③ The to-do carries what the customer said, and records who handled what, when.
A to-do created from a customer enquiry, with its history

Answering the customer

Check where product got to, and reply to the customer in that same conversation.

Spotting the repeats

Flow shows which enquiries keep coming back and how they were handled, which is where the improvements come from.

④ See what came in repeatedly this week, and what was closed.
Period totals and activity in Flow

Getting started

  1. Write your common answers as notes.
  2. Link those notes to an AI agent.
  3. Install the customer chat widget on your website.
  4. Set a support hub as the destination for enquiries.
Set a widget to Closed while you are not ready to take enquiries.

这里用到的功能

其他使用场景

Let your team’s chat run the work.

Start from the group chat you already use.