Refund Policy

This Refund Policy explains when we refund payments for Markhub. It is part of our Terms of Service.

Free trial and Free plan

We do not charge for the free trial or the Free plan. If a trial ends without a paid plan, your workspace moves to the Free plan and nothing is charged.

Cancelling a paid plan

You can cancel anytime in Settings, then Billing. Your plan stays active until the end of the period you paid for and does not renew. We do not refund the unused part of a monthly or yearly period after it starts, except as described below or required by law.

When we refund

• Billing errors: duplicate charges, charges after you cancelled, or other charges made in error are refunded in full.
• If we end your plan: if we end your plan without cause or stop providing the Service, we refund the unused part of any prepaid fees.
• Usage-based charges: charges for AI call minutes, phone numbers, text messages, and similar usage are not refundable once used, unless the charge was a billing error.

Customers in Korea

If you are in the Republic of Korea, you can cancel a purchase within 7 days of payment for a full refund if you have not used the paid features. If you have used them, we refund the amount left after deducting what you used, to the extent the law allows. If you cancel a yearly plan partway through, we refund the remaining period, calculating the months you used at the monthly price.

App Store and Google Play purchases

Plans bought through the App Store or Google Play are refunded by Apple or Google under their policies. Request a refund from that store.

How to request a refund

Email admin@markhub.ink from your account email with your workspace name and the date of the charge. We reply within 7 days, and approved refunds go back to the original payment method.