Why teams running Slack and Channel Talk side by side moved to Markhub

Yoon Shin··2 min read
A team member glancing between a customer support screen and a team chat screen on two monitors while a phone rings nearby

There is a dual monitor setup you see in a lot of startup offices. One screen shows Channel Talk for customer support. The other shows Slack for the team.

"We used Slack and Channel Talk separately, then switched, and it's genuinely easier. We handle customer questions and team conversations in one app, so nobody flips between tools anymore. When a call ends, the AI pulls out the summary and the to-dos right away, so we miss far fewer things."

From a Markhub customer review (translated from Korean)

Here are the three changes teams mention most after moving to Markhub.

1. The constant switching between screens goes away

When a customer question comes in, the person on support usually does this:

  • Reads the question in the support tool.
  • Copies it into the right Slack channel for the owner.
  • Waits for the team to discuss, then goes back to the support tool to reply.

Every switch breaks focus. Context gets lost in the copy and paste, and replies go out late.

In Markhub, customer support and team conversations live in one messenger. From the customer conversation you @mention a teammate, talk it through with the team, and answer the customer in the same place. No tool hopping means faster replies and easier focus.

2. Calls turn into to-dos the moment they end

Phone calls are another gap many teams fall into. Notes scribbled mid-call and favors asked out loud slip away during a busy day.

  • When a call to your main number ends, the conversation is transcribed.
  • AI summarizes what the caller needed and posts it to the channel as to-dos with an owner and a due date.
  • The caller gets a text with a link to chat, so a conversation that started on the phone can continue in chat.

No more retyping notes after a call, and far fewer calls forgotten the moment you hang up.

3. Every request in a conversation becomes a ticket

To keep track of a change request from a chat or a task that came up in team talk, you used to open a separate tool like Notion, Trello, or Jira. Opening another tool mid-conversation is a hassle, so things fall through.

In Markhub, hover over a message and click once to turn it into a ticket.

  • Set an owner and a due date, and the owner gets notified.
  • The original conversation stays attached, so nobody has to ask "what was this about again?"
  • Progress shows up right in the chat, so you see where work started and where it ended in one place.

Bring conversations and work onto one screen

If separate tools for customer support, team chat, and phone notes have piled up subscription fees and fatigue, it's time to rethink how your team works. The Markhub team helps you move over from Slack.

From customer questions to team conversations, AI carries the to-dos in your conversations through to done.

👉 Start a 14-day free trial and bring your team into one workspace