Markhub

Customer Support

Turn customer conversations into answers, tickets, and follow-up actions.

  1. Enquiry
  2. AI first reply
  3. Agent takes over
  4. To-do created
  5. Product handles it
  6. Customer answered
  7. Recorded in Flow

ما الذي يعرقل العمل

  • Enquiries scatter across email and several channels.
  • The same question gets answered again and again.
  • After handing something to product, you have to chase it.
  • Customer feedback never turns into an actual improvement.

ما الذي يتغيّر

  • Website enquiries land in the hub you nominate.
  • An AI agent answers the common questions first.
  • Customer requests become to-dos with owners and dates.
  • Flow shows what keeps coming back.

Answering the customer, handing work to product and following up all run as one conversation and one flow of work.

In Markhub

Enquiries arrive through the website chat widget, straight into the hub you nominate. An AI agent answers the common questions first, and a person takes over in the same conversation when needed.

① Choose the hub enquiries are stored in, and create the widget.
Creating a customer chat widget and choosing the hub enquiries land in

When a fix or a follow-up is needed, the conversation becomes a to-do. With an owner and a date on it, the work carries the customer’s own words along, so nothing gets re-explained.

② Attach an agent and it handles the first reply from the notes linked to it.
The AI agent and greeting configured on a widget

How an enquiry is handled

It arrives

A customer writes in through the website widget, and the AI agent answers the common questions first.

An agent takes over

Anything needing a closer look is picked up by a teammate in the same conversation.

Handing it to product

If a fix or a bug is involved, the conversation becomes a to-do. An owner and a date make the progress visible to everyone.

③ The to-do carries what the customer said, and records who handled what, when.
A to-do created from a customer enquiry, with its history

Answering the customer

Check where product got to, and reply to the customer in that same conversation.

Spotting the repeats

Flow shows which enquiries keep coming back and how they were handled, which is where the improvements come from.

④ See what came in repeatedly this week, and what was closed.
Period totals and activity in Flow

Getting started

  1. Write your common answers as notes.
  2. Link those notes to an AI agent.
  3. Install the customer chat widget on your website.
  4. Set a support hub as the destination for enquiries.
Set a widget to Closed while you are not ready to take enquiries.

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